Flats and managed buildings
For a flat, identify the building entrance and the person authorised to arrange roof access. A top-floor leak may involve a communal roof rather than an individual flat’s fittings.
If wind-driven rain has revealed a leak at your Bournemouth property, explain which side of the building is affected. Loose roof coverings, chimney details and flat roof edges may require separate checks.

Tell us who manages the roof and who can approve access to the building.
For a flat, identify the building entrance and the person authorised to arrange roof access. A top-floor leak may involve a communal roof rather than an individual flat’s fittings.
We can discuss emergency roof repairs, leak investigation, flat roof defects and tile or slate damage. The appropriate work depends on an inspection of your roof.
Provide a postcode, an on-site contact and a clear description of the affected roof section. Photos can be useful if taken from an accessible position.
Call 0800 111 6480 or email info@24hourservices.ltd with the property details. The telephone line is open 24 hours; roofer availability varies.
Give the address, roof height and covering if known. Explain whether water is entering and which rooms are affected.
Mention parking, locked gates and shared access. Ask about callout charges, inspection scope and how repair work will be priced.
Attendance depends on location, demand and conditions. Any temporary protection and permanent repairs should be discussed separately.
Tell us your full postcode when calling from Boscombe, Southbourne, Westbourne and Winton. We check availability for the specific address before arranging attendance.
Choose the repair type or the town relevant to your property.
Call with your full postcode so current availability can be checked. Coverage enquiries do not guarantee an immediate appointment or a fixed arrival time.
Call 0800 111 6480 with your postcode and the roof problem. Availability, access and the scope of the initial visit are discussed before arrangements are confirmed.
Tell the call handler what has happened, where you are and any immediate safety concerns.
Call 0800 111 6480