Matching the existing covering
For older or unusual coverings, identifying the material is useful before work is planned. Mention any spare tiles and any known restrictions affecting alterations to the property.
For an Ipswich roof leak or damaged covering, call with the address and a description of what has changed. If you know whether the roof has clay tiles, concrete tiles or slates, include that information.

Knowing the existing roof material helps prepare for a repair assessment.
For older or unusual coverings, identifying the material is useful before work is planned. Mention any spare tiles and any known restrictions affecting alterations to the property.
We can discuss emergency roof repairs, leak investigation, flat roof defects and tile or slate damage. The appropriate work depends on an inspection of your roof.
Provide a postcode, an on-site contact and a clear description of the affected roof section. Photos can be useful if taken from an accessible position.
Call 0800 111 6480 or email info@24hourservices.ltd with the property details. The telephone line is open 24 hours; roofer availability varies.
Give the address, roof height and covering if known. Explain whether water is entering and which rooms are affected.
Mention parking, locked gates and shared access. Ask about callout charges, inspection scope and how repair work will be priced.
Attendance depends on location, demand and conditions. Any temporary protection and permanent repairs should be discussed separately.
Tell us your full postcode when calling from Stoke, Ravenswood, Maidenhall and Chantry. We check availability for the specific address before arranging attendance.
Choose the repair type or the town relevant to your property.
Call with your full postcode so current availability can be checked. Coverage enquiries do not guarantee an immediate appointment or a fixed arrival time.
Call 0800 111 6480 with your postcode and the roof problem. Availability, access and the scope of the initial visit are discussed before arrangements are confirmed.
Tell the call handler what has happened, where you are and any immediate safety concerns.
Call 0800 111 6480