After strong winds or heavy rain, missing roof materials and new leaks need attention. Contact our 24-hour line to explain the damage and check roofing availability.
A useful report includes what changed, when it happened and which parts of the building are affected. Attendance and roof access remain dependent on conditions and the equipment needed.
Report slipped tiles, lifted sheets or ridge debris without approaching loose materials. The inspection can establish which sections need securing or replacement.
Describe affected rooms and whether the leak is still active. This helps prioritise the immediate problem and plan any temporary measures.
Keep dated photographs taken from a safe position and retain quotations and invoices. Ask your insurer directly about its evidence requirements and approval process.
Call 0800 111 6480 or email info@24hourservices.ltd with the property details. The telephone line is open 24 hours; roofer availability varies.
Give the address, roof height and covering if known. Explain whether water is entering and which rooms are affected.
Mention parking, locked gates and shared access. Ask about callout charges, inspection scope and how repair work will be priced.
Attendance depends on location, demand and conditions. Any temporary protection and permanent repairs should be discussed separately.
Choose the repair type or the town relevant to your property.
Roof work may need to wait until conditions allow safe access. The call handler can discuss availability, but a phone booking does not guarantee that roof-level work can begin immediately.
Call 0800 111 6480 with your postcode and the roof problem. Availability, access and the scope of the initial visit are discussed before arrangements are confirmed.
Tell the call handler what has happened, where you are and any immediate safety concerns.
Call 0800 111 6480