Matching replacements
Tile profile, slate size and fixing method affect the choice of replacement. Tell us if spare matching materials are already available at the property.
Cracked tiles, slipped slates and disturbed ridge sections can interrupt your roof’s weather protection. Call to discuss an inspection and replacement of affected roof coverings.

Replacing a broken piece is only part of the decision. The roofer may also need to check surrounding fixings, battens and underlay to understand why the damage occurred.
Tile profile, slate size and fixing method affect the choice of replacement. Tell us if spare matching materials are already available at the property.
Movement at a ridge or verge may involve fixings or mortar as well as the covering itself. Describe any debris found on the ground.
Where a roof meets an adjoining property, explain the boundary and any access restrictions. This helps plan the extent of the assessment.
Call 0800 111 6480 or email info@24hourservices.ltd with the property details. The telephone line is open 24 hours; roofer availability varies.
Give the address, roof height and covering if known. Explain whether water is entering and which rooms are affected.
Mention parking, locked gates and shared access. Ask about callout charges, inspection scope and how repair work will be priced.
Attendance depends on location, demand and conditions. Any temporary protection and permanent repairs should be discussed separately.
Choose the repair type or the town relevant to your property.
Matching depends on the product, age and availability. A roofer can discuss suitable options after identifying the existing covering; an exact colour match cannot be promised.
Call 0800 111 6480 with your postcode and the roof problem. Availability, access and the scope of the initial visit are discussed before arrangements are confirmed.
Tell the call handler what has happened, where you are and any immediate safety concerns.
Call 0800 111 6480